Product & Materials
What materials are your jewellery pieces made of?
Our pieces are made from high-quality materials including sterling silver, stainless steel, and 18K gold plating. Each product page contains detailed material info.
Is your jewellery hypoallergenic?
Yes, all our jewellery is nickel-free and hypoallergenic, suitable for sensitive skin.
Will the gold plating fade over time?
With proper care, our gold-plated pieces can last a long time. Avoid water, perfume, and sweat for longevity.
Do your products tarnish?
Our stainless steel and sterling silver pieces are highly resistant to tarnishing. Regular gentle cleaning helps maintain shine.
How do I take care of my jewellery?
Store your jewellery in a dry place, avoid contact with water and chemicals, and clean gently with a soft cloth.
Sizing & Fit
How do I know what size to order?
We provide a size guide on each product page. For rings, you can use our ring size chart or measure an existing ring.
Can I adjust the size of a necklace or bracelet?
Many of our items come with adjustable chains or extenders. Specific details are listed on each product page.
Orders & Shipping
Where do you ship from?
We ship all orders from our headquarters in Amsterdam
Do you offer international shipping?
Yes, we ship worldwide! Shipping fees and delivery times vary by destination.
How long will my order take to arrive?
Estimated delivery times by region are:
- 3–5 business days
- 2–4 business days
- 5–10 business days
- 7–14 business days
How can I track my order?
Once your order ships, you'll receive a tracking number via email.
Returns & Exchanges
You can return your item within 14 days of delivery if it’s unused and in original packaging.
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
Can I exchange a product?
Yes! If you'd like to exchange for another size or item, contact us at info@CyraJewellery.com
Are earrings returnable?
For hygiene reasons, earrings are non-returnable unless they arrive damaged.